Shipping policy
SHIPPING POLICY
At Altheanray, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below for details about order processing and delivery.
Order Processing Time
All orders are carefully inspected and prepared before shipment.
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing time may be slightly longer during holidays, promotional events, or peak shopping seasons.
Shipping Time
We currently offer shipping to selected countries and regions.
Estimated delivery times:
Standard Shipping
- Delivery time: 7–15 business days
- Shipping fee: Calculated at checkout
Free Shipping
- Free standard shipping is available for orders over $30 USD.
Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow 24–72 hours for tracking information to update after shipment.
If your tracking information has not updated for several days, please contact our customer support team and we will assist you.
Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Please double-check your:
- Name
- Shipping address
- Apartment/unit number
- Postal code
- Contact information
If an order cannot be delivered due to incorrect or incomplete address information provided by the customer, we are not responsible for lost or returned packages.
Customs, Duties & Taxes
Customers are responsible for any customs duties, taxes, or import fees that may apply to international shipments.
Customs policies vary by country, and we recommend checking your local regulations before placing an order.
Lost or Delayed Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
If your package is delayed, please allow additional time for the carrier to complete delivery.
If your tracking information shows that the package has been delivered but you have not received it, please contact the carrier directly first. We will do our best to assist you in resolving the issue.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
Email: support@altheanray.com
