Refund policy
RETURNS & REFUNDS POLICY
Your satisfaction is important to us. Please review our return and refund policy carefully before placing your order.
Refunds
We offer refunds only for items that arrive damaged, defective, or incorrect due to our error.
- If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving your order and provide photos or videos showing the issue.
- Once your request is approved, we will provide a refund or replacement depending on the situation.
Returns
Due to the hygienic nature of our products, we are unable to accept returns or exchanges on items that have been worn, washed, tried on without protective hygiene measures, or removed from their original packaging.
To be eligible for a return:
- Items must be unworn, unused, unwashed, and in their original condition with all tags and packaging intact.
- Items must include proof of purchase.
- Customers are responsible for return shipping costs.
To request a return, please email support@altheanray.com with the subject line "Returns" and include your order number, name, and reason for the return.
Customers must wait for return approval and receive return instructions before sending any items back. We strongly recommend obtaining proof of postage when returning items, as we are not responsible for lost return packages.
Once the returned item is received and inspected, we will notify you of the refund status.
If approved, refunds will be processed to your original payment method.
Hygiene & Product Safety Notice
For health and hygiene reasons, intimate apparel cannot be returned or exchanged once the item has been opened, worn, washed, or no longer remains in its original sanitary condition.
We carefully inspect all products before shipment to ensure they meet our quality standards.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Email: support@altheanray.com
